Careers

Bilingual Customer Service Representative (French–English)

We are seeking a bilingual French–English Customer Service Representative to join our team immediately. The successful candidate will support French- and English-speaking customers by responding to inquiries, resolving issues, and providing accurate information by phone, email, and other service channels.

Key Responsibilities:

• Assist customers in French and English with questions, requests, and service issues.
• Provide timely, accurate, and courteous support across phone, email, and digital channels.
• Document customer interactions and maintain accurate records.
• Escalate complex matters appropriately and follow through to resolution.
• Collaborate with colleagues to improve the customer experience and meet service standards.

Qualifications:

• Professional proficiency in spoken and written French and English.
• Strong communication, listening, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service or related experience is an asset.
• Availability to begin as soon as possible.
• Applicants must be legally authorized to work in Canada (please indicate whether sponsorship is required).

Employment Details:

• Salary: Negotiable
• Work Location: Hybrid
• Travel: International travel is required
• Questions? Contact HR@climatechangeresearch.ca